Casino Site Privacy Policy — We are transparent about how we keep your information safe

Casino Site takes your privacy seriously. This Privacy Policy ("Policy") explains how we collect, store, use, and protect your personal information.

This policy applies to the following:

• The casinosite.onl website and all its subdomains
• Mobile-optimized web application for Casino Site
• Our customer support channels (chat, email, phone)
• Any communications related to Casino Site

In addition to this policy, Casino Site complies with Bangladesh's data protection laws and international GDPR standards.

Casino Site collects the following types of information:

a) Information provided directly by you:

• Identity information: Full name, date of birth, nationality
• Contact information: Email address, mobile number, postal address
• Login information: Username (password is stored encrypted)
• KYC documents: NID, passport, or driving licence (for verification purposes only)
• Payment Information: bKash/Nagad number, bank details (card numbers are not stored)

b) Automatically collected information:

• IP address and device information (OS, browser version)
• Login time, session duration, and page visit history
• Gaming activity (play history, bet amounts, wins and losses)
• Data from Cookies & Similar Tracking Technologies

Casino Site uses your information for the following purposes:

• Service delivery: Account creation, game access, deposit & withdrawal processing
• Identity verification: KYC Process & Age Verification
• Security assurance: Fraud prevention and anti-money laundering
• Support: Resolving your issues and answering your questions
• Personalised experience: Personalized game recommendations and offers
• Legal obligations: Meeting regulatory requirements
• Contact: Important updates, policy changes, and promotions (subject to consent)

We never send marketing communications without your consent. Every marketing email includes an option to unsubscribe.

Casino Site does not sell your personal data. However, limited information may be shared in specific circumstances:

Casino Site uses cookies and similar technologies on its website. Cookies are small text files stored in your browser.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may prevent Casino Site from functioning properly.

Casino Site does not retain your information longer than necessary. General guidelines are as follows:

• Account Information: For the duration of account activity + 5 years after closure (for legal purposes)
• Transaction Records: 7 years from the date of last transaction
• KYC documents: 5 years after account closure
• Gaming history: 3 years (indefinitely for active accounts)
• Support communications: 2 years after last contact
• Marketing data: Deleted immediately upon withdrawal of consent

Certain data may need to be retained for longer periods due to legal obligations or dispute resolution requirements. You will be notified in such cases.

In accordance with GDPR and international data protection standards, Casino Site grants you the following rights:

To exercise these rights [email protected]. Casino Site typically responds within 30 days.

Casino Site employs multiple layers of security to protect your information:

• Technical Safeguards: SSL/TLS 256-bit encryption, firewall, DDoS protection
• Administrative security: Limited employee access and regular security training
• Physical security: ISO 27001 certified data centers with biometric access controls
• Regular audits: Regular audits conducted by third-party security experts
• Password Security: All passwords are stored using bcrypt hashing
• Two-factor authentication: 2FA available for added security

In the event of a security breach, Casino Site will notify you and the relevant authorities within the designated timeframe.

Casino Site strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect data from any individual under 18.

If we discover that a minor has created an account:

• The account will be closed immediately
• All collected data will be securely deleted
• The relevant authorities may be notified where applicable

If a parent or guardian believes their child has created an account, please contact us immediately [email protected]to notify us.

Casino Site may update this Privacy Policy from time to time. When changes are made:

• Any updated policy will be published on this page with a revised date
• For significant changes, a notification will be sent to your registered email address
• Continued use of the service after any changes will be considered acceptance of the updated policy

We recommend revisiting this page occasionally — especially when new services are launched on Casino Site.

For any privacy-related questions, requests, or complaints, please contact Casino Site's Data Protection Team:

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 on the Casino Site website
• Response time: Typically within 72 hours; up to 30 days for complex matters

We take your concerns seriously and strive to respond to every request appropriately. Your privacy is Casino Site's highest priority.

This Privacy Policy was last updated on 1 January 2026.